Privacy Policy

PuppetVendors "the App" provides vendor commissions and payouts management and e-commerce related reporting "the service" to business owners who use Shopify to power their online presence. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

1. Personal Information PuppetVendor Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account which are as follows:

1.1 View Shopify account data

We collect your store name, contact information (email address & phone number), shop currency, and shop timezone for identification and access purposes. Without your store name, we cannot sync your store with other stores. We use your email/phone number to communicate product feature roll-outs, important updates, and information. Other shop information is used to be able to better provide you with the services of PuppetVendors.

1.2 API Scopes

You can read more about Shopify API scopes here:

  • read_all_orders (We use this for importing existing orders from your store)
  • read_products (We use this for running initial data sync to the app)
  • read_orders (We use these to gather the most recent 30 days of orders and orders going forward after the installation to be able to calculate the sales, commissions, and payouts)
  • read_inventory (We use these to be able to pull the "cost_per_item" field on a product variant. This value will be used to determine the profit metric for each item)
  • read_reports & read_analytics (We will be using these to provide you with better e-commerce insights in the upcoming product releases)

Additionally, we collect personal information directly from the relevant individual, using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

2. How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to communicate with you, Optimise or improve the App, and provide you with information or advertising relating to our products or services.

3. Sharing Your Personal Information

We believe in you owning your own personal information. We do not share your personal information for any reason unless we need to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

As a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or removed. If you would like to exercise this right, please mail us at [email protected].

Additionally, please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada, the United States, and Singapore.

4. Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt-out of targeted advertising through the following opt-out links: Google (, Facebook ( Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at

5. Data Retention

When new orders come through your Shopify store, we collect and maintain the order information for our records unless and until you ask us to remove this information.

6. Privacy Policy Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request, please email us at [email protected].

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