Here are some of the questions we get from customers. If can't find yours, just write to us.
What do I do if the way I calculate commissions or deductions is different from how PuppetVendors does it?
We are open to catering the calculation method based on your input so feel free to reach out.
Do calculations include tax and shipping?
No. Shipping can be added as a custom deduction in the vendor settings if needed. Tax is only included if you have the tax option enabled in the app.
How many vendor login accounts, orders or products does PuppetVendors allow me to sync?
There's currently no limit to the number of vendor login accounts, orders or products.
How are the commissions or deductions calculated?
You will be able to find both the commissions and deductions calculations example in the vendor settings page.
I need something custom for my store. Is that something workable?
Definitely, depending on the request, we will be more than happy to work with you and have the custom feature sorted just for you.
What kind of turnaround can I expect for email support?
We currently do batch support via email twice a day at 9 am and 7 pm SGT.
I only see 250 orders synced. What's happening?
PuppetVendors initially only syncs 250 orders to avoid long wait times for you and all new orders going forward. Please reach out to support to sync older orders.
New orders created are not showing up on my dashboard. What's wrong?
Need not worry. PuppetVendors auto-syncs your orders 4 times a day (every 6 hours). You can enable real-time orders syncing in the settings page.
How does PuppetVendors find vendor names?
PuppetVendors scans your order list and finds unique vendor name and populates them onto your dashboard.
What do I do if I run into issues?
We appreciate you using PuppetVendors to help you with your business and are here to help resolve any issues you may have. Feel free to reach out to support for any assistance.
Is the commission rate for the merchant (your store) or vendor?
Commission rate is the amount you keep while the payout amount is what you would pay the vendor.
How does pricing work?
The base plan is $19/month with a limit of 30 vendors. There are additional add-ons available to increase the number of vendors and add functionality to the portal including Whitelabel and Product Management.
Get started today!
Simplify your sales, commissions, and payouts reporting to vendors now.